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Frequently asked questions

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  • You do not need to create a MY OMEGA account to place an order. You can make your purchase as a guest.
  • A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

  • All orders will be delivered within 2-5 working days, including collect from Boutique orders. Deliveries to UK offshore addresses may take longer. An additional 3 working days are required in case of a request for adjustment of the watch bracelet. Due to Brexit regulations and procedures, orders including alligator leather straps (CITES) may be delayed and delivered between 8 to 10 working days. Please allow additional processing time for orders placed on UK and Swiss Bank Holidays. At this time, we do not ship on Saturdays and Sundays.

  • Shipments are only possible within the national territory of the country where you place the order. We do not ship to the Channel Islands or the Republic or Ireland.

  • You will receive an email with a tracking number as soon as your order is shipped.
  • We are pleased to offer complimentary returns within 14 days of receipt of the order. For collect from Boutique orders, items can be returned within 14 days of the order arriving at the Boutique. The order can only be returned to Boutiques that offer the collect from Boutique option. The item must be returned in its original condition with its box and all the articles included in it, including any Refunds will be made in the same form as payment. To make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here. For more information, please see our delivery and returns policy. Please note that we do not offer exchanges or credit notes.

  • You can pay by credit card: Visa, MasterCard, American Express, China Union Pay, PayPal and we now offer Klarna for orders up to a value of £11,500. If Klarna is available for your order, it will appear as a payment option at checkout.

  • Shipping is only possible within the national territory of the country where you place your order. Therefore, there are no additional taxes or charges.
  • Your credit card will be charged when your order is shipped.

  • We are pleased to ship all our orders from our warehouse in Switzerland directly to the delivery address selected at checkout or to our Regent Street or Royal Exchange Boutiques if the collect from Boutique delivery option is selected.

  • All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

  • Unfortunately once an order is placed, we're unable to cancel or make amendments prior to shipping, so we advise checking the details thoroughly before placing your order.
  • We're pleased to help out with any queries.

    You can contact us via your My OMEGA account or wecare.uk@omegawatches.com . We're also available via live chat during business hours or via phone on 0808 122 1969.

  • We offer complimentary gift wrapping. If selected, orders will be wrapped in OMEGA-branded wrapping paper within an order shipping box. We also offer complimentary personalised messages, which are printed and shipped along with your order.
  • We are pleased to offer OMEGA spring bar tools for purchase alongside any watch strap at an additional cost.
  • Please note that VAT is included in the purchase price and no additional duties and taxes are required upon receipt of your parcel. We are not able to provide tax refunds.
  • As we are not a registered valuation service, we're not able to provide a valuation for previous models.

    The value of an OMEGA watch can vary depending on numerous factors. These relate to working condition, general physical condition, sentimental value, along with rarity and the prevailing supply and demand for similar watch styles or models of the same type.

    If you would like to have your timepiece valued accurately, then we would next recommend examination by an auction house, specialist jeweller or watch dealer of your choosing. For reasons of impartiality, we refer it to you to make your choice based on your own preferences or your location.

  • We currently only ship to the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not ship to the Channel Islands.
  • We do not offer financing, however we are pleased to offer Klarna as a method of payment on orders up to £4,000. If Klarna is available for your order, it will appear as a payment option at checkout.

  • Yes, at checkout, you are able to select boutique pick up as a delivery option. Currently orders can be collected from our Regent Street and Royal Exchange OMEGA Boutiques in London. Your order will still ship directly from Switzerland to your chosen boutique and once ready for collection, you will be notified by email. If you choose to return the item, you'll still be able to do so within 14 days of it being collected. It may be returned to the original Boutique of collection or via courier arrangement.

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