Frequently asked questions

You can find a list of OMEGA boutiques and OMEGA authorised retailers here.
If our online shop is available in your country, you can also purchase a range of products through the OMEGA website.

These are the most reliable ways to recognise an authentic OMEGA timepiece:
Counterfeit products are often offered on unreliable websites. OMEGA watches purchased from unauthorised sources might be damaged or counterfeited and may not benefit from a warranty. Therefore, you should only buy an OMEGA watch from an OMEGA Boutique or an OMEGA authorised retailer. If available in your country, our online shop is also a secured purchase channel.
Authentic OMEGA timepieces are supplied with a warranty card, duly completed with an 8-digit numeric or a 7-digit alphanumeric serial number, the watch reference, the purchase date and the retailer's full name and address.
Every authentic OMEGA timepiece has a unique serial number. For watches of the current collection, an OMEGA Boutique or an OMEGA authorised service centre will be able to tell you if your model corresponds to the serial number of the watch. Although this does not guarantee the authenticity of the timepiece, it is an important indication. In fact, OMEGA calibres cannot be replicated. Components such as the Co-Axial escapement wheel are exclusive to the brand. If the wrong movement is found inside a watch, it will prove that it is not an authentic OMEGA.
Moreover, if the watch is a certified Master Chronometer, it will not be affected by magnetic fields. By placing a magnet close to the timepiece, you can easily detect if it is authentic or not. A Master Chronometer watch will continue functioning normally, while a fake timepiece will stop ticking.
In addition, you have the possibility to order an extract from the archives and apply for a certificate of authenticity. The extract from the archives contains the production date and detailed information on your watch, while the certification provides an expert authentication for the current state of a timepiece.

The recommended retail prices of our current collection products are displayed on our website. When you are on the page related to the item, simply click on the "show price" button. If this option is not available in your country, please contact an OMEGA Boutique or an OMEGA authorised retailer.

To know the availability of a model, please contact an OMEGA Boutique or an OMEGA authorised retailer.

All new OMEGA timepieces purchased as of July 1st, 2018, come with a 5-year international warranty.
The following conditions apply if your watch was purchased before July 2018.
From the date of purchase under the terms and conditions set out in the warranty, your watch is covered by OMEGA SA for a period of twenty-four (24) months, or thirty-six (36) months for watches with Co-Axial escapement, or forty-eight (48) months for watches with Co-Axial escapement and Si14 balance spring.
The International OMEGA warranty covers material and manufacturing defects existing at the time the OMEGA watch was purchased ("defects"). The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official OMEGA retailer ("valid warranty certificate").

A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

The delivery time is 2-5 working days. An additional 3 working days are required in case of a request for adjustment of the watch bracelet.

Returns are accepted within 14 days of receipt of the order. The item must be returned in its original condition with its box and all the articles included in it. Refunds will be made in the same form as payment.
To make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here.
For more information, please see our delivery and returns policy.

Your credit card will be charged when your order is shipped.

All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

The user manual is provided with the timepiece at the time of purchase. In addition, a digital version and video tutorials are available here.

The time setting is explained in the user manual you received at the time of purchase. In addition, a digital version of the manual and video tutorials are available on our here.

OMEGA watches are designed to last a lifetime if they receive the best care. We recommend that you have the water-resistance checked every year and a full service performed every 5 to 8 years. You can also find on our website tips on how to preserve your watch.

All current OMEGA watches are water resistant to the depth defined by the model specifications, provided that the water resistant components are intact. This means that an OMEGA watch that is water resistant to 30 metres can be worn for swimming (with vigorous movement) at depths of up to 30 metres underwater for extended periods without restriction.
We would like to emphasize that the water resistance of a watch is ensured by gaskets placed between the crown, the pushers, the crystal, and the watch case. These gaskets deteriorate over time under the influence of external factors such as temperature variations, pollution or chemicals and must be regularly replaced to guarantee the water resistance of the watch.
In addition, heavy impacts on the crown, pushers or helium valve are known to affect the water resistance and should be avoided.
The following tips will help you keep your OMEGA watch water resistant:

• Have the water resistance of your watch checked once a year by an OMEGA authorised service centre
• Always rinse your watch with tap water after swimming in salt water
• If your watch is equipped with a screw-in crown, always screw it in after handling it
• If your watch is equipped with an unscrewed crown, push it back against the case in the wearing position to prevent moisture from entering the case
• Avoid operating the chronograph pushers under water to prevent infiltration into the movement. Exceptions: the Seamaster 300M and 600M chronographs are equipped with pushers that can be operated under water

Instructions for winding your watch can be found in the user manual. A digital version of the manual and video tutorials are available here.

The use of a watch winder can help you to ensure that the power reserve is within the calibre's specifications. This applies even if you don't wear your OMEGA timepiece daily or if your wrist movement is insufficient.
We recommend that you use a watch winder from the OMEGA leather goods collection. You can find more information about our leather goods here.
This document will help you to set the watch winder to ensure a power reserve according to the calibre specifications.

Whether you have a current or a vintage watch, OMEGA authorised service centres offer efficient and personalized solutions. Contact details of OMEGA authorised service centres can be found here.

Recommended public prices by watch type are available here.

The detailed steps of the complete service are available here.

We offer a twenty-four (24) month warranty on each service performed by an OMEGA authorised service centre. In the event of a fault covered by the service warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified as such by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorised to do so by OMEGA SA.

The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example, be affected by the aging of the gaskets or by an accidental shock. Therefore, we recommend that you have the water resistance checked once a year and a complete service performed every 5 to 8 years. Contact details of OMEGA authorised service centres are available here.

The life of a battery depends on the type of the watch and the use of its functions. Most of today's OMEGA quartz movements are equipped with an end-of-life (EOL) indication system. When the battery is nearly exhausted, the second hand will move in 4-second jumps. Although the watch will continue to function for a few days, we recommend that you have the battery replaced by an OMEGA authorised service centre without delay to reduce the risk of leakage which could damage the movement.

The quality standard for Master Chronometer calibres goes far beyond the COSC certification by which all watches are usually measured. Although COSC remains an integral part of the process, OMEGA has doubled its certification with a standard approved by the Swiss Federal Institute of Metrology (METAS).

METAS is the official authority of the Swiss government in all matters relating to measurements and measuring equipment and procedures. As a totally independent institute, METAS is at the forefront of measurement accuracy in Switzerland and is able to establish exact and impartial criteria for defining what accuracy really is. To be awarded with the title of Master Chronometer, a watch must pass the 8 rigorous tests established by METAS. For more information on METAS certification, click here.

Go to the Master Chronometer section of our website and enter the information reported on your Master Chromometer card.

There are 3 categories of tolerances for Master Chronometer watches:

0 to +5 seconds per day for movements with a diameter greater than 26 mm

0 to +6 seconds per day for movements up to 26 mm and over 20 mm in diameter

0 to +7 seconds per day for movements up to 20 mm in diameter

There are 2 categories of tolerances for COSC certified watches :

-4 to +6 seconds per day for movements with a diameter greater than 20 mm

-5 to +8 seconds per day for movements up to 20 mm in diameter

A chronograph is a watch with a permanent time display function and an independent mechanism that can be started, stopped and reset to measure time intervals.

The term "chronometer" refers to a watch whose movement accuracy has been certified according to the international standard ISO3159. This certification is carried out by the Official Swiss Chronometer Testing Institute (COSC).

Mechanical watches are driven by a mechanical movement. There are two types of mechanical watches, those known as automatic, which are wound by the movement of the wrist, and those known as manual, which are wound solely by means of the crown.
Quartz watches are powered by a battery.