Delivery and returns
DELIVERY AND RETURNS POLICY
We are pleased to offer complimentary express delivery and returns on all OMEGA UK website orders. All orders will be delivered within 2-5 working days. Deliveries to UK offshore addresses may take longer. Please allow additional processing time for orders placed on UK and Swiss Bank Holidays. At this time, we do not ship on Saturdays and Sundays.
We operate our UK delivery service via a DHL courier service. You will have access to track your delivery on the DHL website.
Please note that all UK website orders require a signature on delivery and can only be delivered to the original delivery address.
RETURNS
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com/en-gb by mail within 14 days of delivery for a refund of the purchase price, providing that the merchandise is in original condition and has not been damaged.
Returns are only applicable to orders made on www.omegawatches.com/en-gb.
Returns are not accepted in OMEGA boutiques.
Any product that fails the quality inspection, as exclusively determined by The Swatch Group’s Customer Service (e.g. scratches, worn or damaged items, missing components), will be returned to you and no refund will be issued.
Any products that are personalised (embossed, engraved, etc) cannot be cancelled or returned after purchase, unless we are at fault.
A box set containing several items may only be returned for refund as a whole, with all of the original items, except in cases relating to warranty.
We aim to keep the returns process as simple as possible. These terms do not affect your legal rights.
Create your return online
To request a return, please Sign In to your My OMEGA account to print out your return label.
Depending on the number of parcels that you need to return, you may need to print the same return label several times.
Let us know what you are returning and why you are returning your item by completing the form on the returns page.
If you purchased as a guest, please request and manage your return here.
Prepare product(s) for collection
Carefully package the product(s) securely in the original OMEGA packaging to prevent damage in transit.
Please include all original packaging, product tags, OMEGA warranty card, manual, gifts with purchase (if applicable), any extra links due to bracelet sizing and any appropriate gold diamond and/or any other material certification, spring bar tools and any other material associated with the product you wish to return.
Remove any residual labels on the OMEGA delivery box and carefully apply each return label.
Arrange a collection
You can contact DHL by phone to arrange a pick-up to collect your parcel, or you can drop it off at your local DHL service point.
To book your collection by phone, please call 0844 248 0828 stating that you already have a free return label (Opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday. Be aware that calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute).
Alternatively drop it at your local DHL service point. Find your nearest DHL service point here.
Our delivery courier will be responsible for the product(s) during delivery to you, and if you choose our free returns service our delivery courier will be responsible for the product(s) being returned from you back to us.
If you return the product(s) to us directly without using our free returns service, please notify the OMEGA Team in advance at uk.ecommerce@omegawatches.com. Our returns address is The Swatch Group (UK) Limited, Division OMEGA, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QU, United Kingdom.
Please note that if you return your product(s) to us without using our free returns service, you will be responsible for the product(s) until safe receipt has been confirmed by us.
We will confirm the status of your return once the product has been received and the quality inspection is complete.
Items not purchased directly from the OMEGA website
Only merchandise purchased directly from the OMEGA website can be returned following the steps described above. If you purchased your OMEGA merchandise at a boutique or from other websites, these products must be returned to the original boutique or website they were purchased from.
Returning Unwanted Products
Our policy is to ensure that you are satisfied every time you place an order with OMEGA. If you are unhappy with a product when you receive it or if you simply change your mind, by law consumers in the UK are entitled to cancel a contract for the purchase of products within fourteen (14) days from the day after delivery of your order.
Please return the product to us within 14 days from the day you notify us of your cancellation of the contract, having taken reasonable care of it and in an unused state with all components. We will refund you the price you paid for that product.
You must return the products undamaged and in their original condition (including any accessories which were included in the price of the products). Any product that fails the quality inspection, as exclusively determined by The Swatch Group’s Customer Service (e.g. scratches, worn or damaged items, missing components), will be returned to you and no refund will be issued. You must take reasonable care of the products until they are returned. On cancellation of the contract between you and us, we will refund you the price paid, within 14 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the products.
Certain products and services are excluded from this returns policy. Any products that are personalised (embossed, engraved, etc.) cannot be cancelled or returned after purchase, unless we are at fault.
Returning Faulty Products
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).
We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product. For help with faulty items later than 30 days after your delivery please Contact Us to discuss your options. This does not affect your legal rights.
Returning Unwanted or Faulty Products
All refunds will be issued in the form of the original payment, and OMEGA is not responsible for any fees, which may apply by the form of refund, such as PayPal, or credit card transaction fees nor is OMEGA responsible for the speed in which such refunds are posted to your account.
Recycling previous generation OMEGA watches
Waste Electrical and Electronic Equipment (WEEE)
The Waste Electrical and Electronic Equipment Regulations 2013 aim to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE households and companies in the UK throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
By law consumers in the UK are entitled to the treatment of electrical equipment in accordance with WEEE Regulations.
We are pleased to offer our customers free take-back of their WEEE item on a like-for-like basis when buying a new electrical or electronic product from us.
Customers must return their WEEE item to us within 28 days upon receipt of their new purchase. Please notify the OMEGA Team in advance at uk.ecommerce@omegawatches.com and return to:
The Swatch Group (UK) Limited, Division OMEGA
Building 1000
The Royals Business Park
Dockside Road London, E16 2QU
United Kingdom