Frequently asked questions

You do not need to create a MY OMEGA account to place an order. You may check out as a guest.

Create a My OMEGA account to benefit from our exclusive services and keep up to date with our latest publications. With a MY OMEGA account, you may also add items to “My favorites” as well as view your order history.

Sign up for an account HERE. 

A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

An estimated delivery date is provided prior to checkout. Most orders are processed within an hour of credit card approval. If a band adjustment is needed please allow an additional 2-3 business days for the watch to be serviced. Orders placed after 12pm EST, may not ship until the following business day. Orders placed on Saturday and Sunday will be processed on the next business day. Orders placed on an official holiday will be processed on the following business day. Signature will be required for all orders.

We want you to enjoy your item as soon as possible; therefore, all orders will receive complimentary 2nd Day express shipping unless otherwise noted. Orders approved Monday through Friday by 12 PM Eastern Standard Time will have same-day shipment. Orders approved after the aforementioned times will be processed the next business day.

Next Day shipping is available for $30.00.

At this time, we only ship within the United States. OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. For clients in Puerto Rico, please contact your local boutique. Please note that we are unable to ship to PO Boxes and hotels.

Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com/en-us/ by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. Returns are only applicable to orders made on www.omegawatches.com/en-us/. Returns are not accepted in the boutiques. Earrings are final sale and may not be returned or exchanged.

Any order that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.

To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.

We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.

Return Your Package To:

Swatch Group (U.S) Inc.
C/O – Omega Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094

The following methods of payment are available: Visa, Amex, Mastercard, Discover, Union Pay, PayPal, and Affirm.

OMEGA processes payments via Datatrans.

Your credit card will be charged when your order is shipped.

All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

We offer Affirm, which allows payments over time with monthly installments. Payment options through Affirm are subject to an eligibility check, may not be available in all states. Options depend on your purchase amount, and a down payment may be required.

OMEGA boutiques are unable to process refunds on orders purchased from the OMEGA website.

Yes, an adult signature is required for all orders. If you will not be available to sign for your package, please Contact Us or call 1-800-766-6342 to request to have your order held at a UPS hold location. The OMEGA team is available from 8am to 6pm EST, Monday to Friday.

The user manual is provided with the timepiece at the time of purchase. In addition, a digital version and video tutorials are available here.

The time setting is explained in the user manual you received at the time of purchase. In addition, a digital version of the manual and video tutorials are available on our here.

OMEGA watches are designed to last a lifetime if they receive the best care. We recommend that you have the water-resistance checked every year and a full service performed every 5 to 8 years. You can also find on our website tips on how to preserve your watch.

All current OMEGA watches are water resistant to the depth defined by the model specifications, provided that the components ensuring the water resistance are intact. This means that an OMEGA watch that is water resistant to 30 metres can be worn for swimming at depths of up to 30 metres underwater for extended periods without restriction.
We would like to emphasize that the water resistance of a watch is ensured by gaskets placed between the crown, the pushers, the crystal, and the watch case. These gaskets deteriorate over time under the influence of external factors such as temperature variations, pollution or chemicals and must be regularly replaced to guarantee the water resistance of the watch.
In addition, heavy impacts on the crown, pushers or helium valve are known to affect the water resistance and should be avoided.
The following tips will help you keep your OMEGA watch water resistant:

• Have the water resistance of your watch checked once a year by an OMEGA authorised service centre
• Always rinse your watch with tap water after swimming in salt water
• If your watch is equipped with a screw-in crown, always screw it in after handling it
• If your watch is equipped with an unscrewed crown, push it back against the case in the wearing position to prevent moisture from entering the case
• Avoid operating the chronograph pushers under water to prevent infiltration into the movement. Exceptions: the Seamaster 300M and 600M chronographs are equipped with pushers that can be operated under water

Instructions for winding your watch can be found in the user manual. A digital version of the manual and video tutorials are available here.

The use of a watch winder can help you to ensure that the power reserve is within the calibre's specifications. This applies even if you don't wear your OMEGA timepiece daily or if your wrist movement is insufficient.
We recommend that you use a watch winder from the OMEGA leather goods collection. You can find more information about our leather goods here.
This document will help you to set the watch winder to ensure a power reserve according to the calibre specifications.

Whether you have a current or a vintage watch, OMEGA authorised service centres offer efficient and personalized solutions. Contact details of OMEGA authorised service centres can be found here.

Recommended public prices by watch type are available here.

The detailed steps of the complete service are available here.

We offer a twenty-four (24) month warranty on each service performed by an OMEGA authorised service centre. In the event of a fault covered by the service warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified as such by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorised to do so by OMEGA SA.

The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example, be affected by the aging of the gaskets or by an accidental shock. Therefore, we recommend that you have the water resistance checked once a year and a complete service performed every 5 to 8 years. Contact details of OMEGA authorised service centres are available here.

The life of a battery depends on the type of the watch and the use of its functions. Most of today's OMEGA quartz movements are equipped with an end-of-life (EOL) indication system. When the battery is nearly exhausted, the second hand will move in 4-second jumps. Although the watch will continue to function for a few days, we recommend that you have the battery replaced by an OMEGA authorised service centre without delay to reduce the risk of leakage which could damage the movement.

All watches purchased from OMEGA authorised retailers are authentic. They are supplied with a warranty card, which includes the 8-digit numeric or 7-digit alphanumeric serial number, the watch reference, the date of purchase and the full name and address of the retailer.
An authentic OMEGA watch has its own serial number. For pieces of the current collection, your nearest OMEGA Boutique or authorised service centre will be able to tell you whether your model matches the serial number on the watch. Although this does not guarantee the authenticity of the watch, it is an important indication. In fact, OMEGA calibres cannot be reproduced. Some components such as the Co-Axial escapement wheel are exclusive to the brand. If the timepiece is equipped with a different movement, it will prove that it is not an authentic OMEGA watch.

Moreover, if the watch is Master Chronometer certified, it will not be affected by magnetic fields. By placing a magnet near the watch, it is easy to detect whether it is authentic or not. A Master Chronometer watch will continue to function normally while a counterfeit will stop functioning.

In our dedicated vintage watches section, you will find certain models which are part of OMEGA’S history.

The value of a pre-owned OMEGA watch may vary depending on its functional and aesthetic condition and the supply and demand for similar watches on the market. Prices also depend on factors specific to each country.

Watch assessment is a specialized field of expertise in which we are not active and therefore we cannot provide any information on this subject.

We recommend that you have your timepiece examined by an auction house or antique dealer of your choice.

Below is a non-exhaustive list of some major auction houses:

• Sotheby's: http://www.sothebys.com/en/inside/locations-worldwide.html
• Christie's: http://www.christies.com/locations/
• Bonham's: http://www.bonhams.com/locations/
• Antiquorum: http://antiquorum.com/locations/

This information can be found on the warranty card that is given to you at the time of purchase. The serial number is also engraved on the back of our current watches, or on one of the lugs. For vintage watches, this information is usually engraved on the inside of the caseback and on the movement. OMEGA authorised service centres are available to assist you in retrieving this information.

Click here to enter the fascinating world of the brand and discover the key episodes in its history since 1848. From the Moon to the Olympic Games, OMEGA has left its mark on all the major events!

A visit to our museum is also a must for anyone who wants to learn more about OMEGA's past, present and future. Located at the brand's headquarters, this institution takes you through the captivating history of our House through atmospheric videos, exciting exhibitions and interactive experiences.

All the watches worn on the Moon were part of the Speedmaster collection and were equipped with the legendary calibre 321.

During the Apollo 11, 12, 14, 15, 16 and 17 lunar missions, the astronauts wore Speedmaster model references ST 105.012 and ST 145.012.

Captain Eugene "Gene" Cernan also wore a Speedmaster ST 105.003 during the Apollo 17 mission.

The Speedmaster is still part of our current collection and has since become an icon in the watchmaking world.

At OMEGA we use a unique number to identify each watch, called a Long Product Identification Code, or PIC, which consists of fourteen numbers.

For example, the De Ville Ladymatic OMEGA CO-AXIAL 34 MM has the following PIC or Long Product Identification code: 425(A).65(B).34(C).20(D).63(E).001(F).

Each of these numbered codes is divided into six lettered groups, A through to F, which refer to the specific details of the timepiece.

For instance, the fourteen numbers of the watch we've just mentioned breaks down as follows.

The first three numbers of the code (Group A) refer to the OMEGA line or family of watches. (425= De Ville Ladymatic)

The next two numbers of the code (Group B) refer to the material of the watch head and bracelet or strap. (65 = gold + other material paved for the watch head and assorted metal for the bracelet)

The following two numbers (Group C) reference the diameter and size of the watch. (34 = 34mm)

The eighth and ninth number of the code (Group D) reference the movement and complication, or the calibre that powers the watch. (20 = Mechanical with Co-Axial)

The following two numbers (Group E) reference the color and the material of the dial. (63 = brown + precious stones)

The final three numbers of the fourteen-number code (Group F) refer to the specific sequence number of the watch. (001= first in the sequence).

CODIFICATION TABLE

• AAA.BB.CC.DD.EE.FFFThe first group of digits AAA stands for
  130=Constellation Globemaster; 212=Seamaster Diver 300M; 215= Seamaster Planet Ocean 600M; 220=Seamaster Aqua Terra; 233= Seamaster 300; 304=Speedmaster Moonwatch Moonphase; 311= Speedmaster Moonwatch Co-Axial; 329=Speedmaster Racing; 424=De Ville Prestige; 425=De Ville Ladymatic; 428=De Ville Trésor Quartz; 522=Olympic Games Collection; etc. +22
• AAA.BB.CC.DD.EE.FFF (Watch/Bracelet)The second group of digits BB stands for
  10=stainless steel assorted metal; 11=stainless steel other metal; 12=stainless steel non metal no CITES; 13=stainless steel non metal CITES; 15=stainless steel paved assorted metal; 16=stainless steel paved other metal; 17=stainless steel paved non metal no CITES; 18=stainless steel paved non metal CITES; 20=stainless steel+gold assorted metal; 21=stainless steel+gold other metal; 22=stainless steel+gold non metal no CITES; 23=stainless steel+gold non metal CITES; 25=stainless steel+gold paved assorted metal; 26=stainless steel+gold paved other metal; 27=stainless steel+gold paved non metal no CITES; 28=stainless steel+gold paved non metal CITES; 30=stainless steel+other material assorted metal; 31=stainless steel+other material other metal; 32=stainless steel+other material non metal no CITES; 33=stainless steel+other material non metal CITES; 35=stainless steel+other material paved assorted metal; 36=stainless steel+other material paved other metal; 37=stainless steel+other material paved non metal no CITES; 38=stainless steel+other material paved non metal CITES; 50=gold assorted metal; 51=gold other metal; 52=gold non metal no CITES; 53=gold non metal CITES; 55=gold paved assorted metal; 56=gold paved other metal; 57=gold paved non metal no CITES; 58=gold paved non metal CITES; 60=gold+other material assorted metal; 61=gold+other material other metal; 62=gold+other material non metal no CITES; 63=gold+other material non metal CITES; 65=gold+other material paved assorted metal; 66=gold+other material paved other metal; 67=gold+other material paved non metal no CITES; 68=gold+other material paved non metal CITES; 90=other material assorted metal; 91=other material other metal; 92=other material non metal no CITES; 93=other material non metal CITES; 95=other material paved métal; 96=other material paved other metal; 97=other material paved non metal no CITES; 98=other material paved non metal CITES
• AAA.BB.CC.DD.EE.FFFThe third group of digits CC stands for
  Size of watch-head, rounded to 2 digits per rules of mathematics.
• AAA.BB.CC.DD.EE.FFFThe fourth group of digits DD stands for
  1st “D”=Type of movement: 0=Mechanical; 1=Mec. Chronometer; 2=Mec. with Co-Axial; 3=Mec. Chronograph; 4=Mec. Chrono Chronometer; 5=Mec. Chrono with Co-Axial; 6=Quartz; 7=Quartz Chronograph
  2nd “D”=Number of complications*: 0=0 complication; 1=1 complication; until 9
  *=Considered as a complication if the watch provides more analog indications than jus hour, minute, second and date in one disc.
  Since the chronograph function is already described in the first digit, it is not considered a complication here.
  Tourbillon and time-zone are considered as complications.
• AAA.BB.CC.DD.EE.FFFThe fifth group of digits EE stands for
  01=black; 02=silver; 03=blue; 04=white; 05=white MOP; 06=grey; 07=colour MOP; 08=champagne; 09=ivory; 10=other colours; 11=red; 12=yellow; 13=brown; 51=black + precious stones; 52=silver + precious stones; 53=blue + precious stones; 54=white + precious stones; 55=white MOP + precious stones; 56=grey + precious stones; 57=colour MOP + precious stones; 58=champagne + precious stones; 59=ivory + precious stones; 60=other colours + precious stones; 61=red + precious stones; 62=yellow + precious stones; 63=brown + precious stones; 64=sapphire; 99=others (fully paved / platinum / paladium/ special materials)
• AAA.BB.CC.DD.EE.FFFThe last group of digits FFF stands for
  Sequence number of the model

The quality standard for Master Chronometer calibres goes far beyond the COSC certification by which all watches are usually measured. Although COSC remains an integral part of the process, OMEGA has doubled its certification with a standard approved by the Swiss Federal Institute of Metrology (METAS).

METAS is the official authority of the Swiss government in all matters relating to measurements and measuring equipment and procedures. As a totally independent institute, METAS is at the forefront of measurement accuracy in Switzerland and is able to establish exact and impartial criteria for defining what accuracy really is. To be awarded with the title of Master Chronometer, a watch must pass the 8 rigorous tests established by METAS. For more information on METAS certification, click here.

Go to the Master Chronometer section of our website and enter the information reported on your Master Chromometer card.

There are 3 categories of tolerances for Master Chronometer watches:

0 to +5 seconds per day for movements with a diameter greater than 26 mm

0 to +6 seconds per day for movements up to 26 mm and over 20 mm in diameter

0 to +7 seconds per day for movements up to 20 mm in diameter

There are 2 categories of tolerances for COSC certified watches :

-4 to +6 seconds per day for movements with a diameter greater than 20 mm

-5 to +8 seconds per day for movements up to 20 mm in diameter

A chronograph is a watch with a permanent time display function and an independent mechanism that can be started, stopped and reset to measure time intervals.

The term "chronometer" refers to a watch whose movement accuracy has been certified according to the international standard ISO3159. This certification is carried out by the Official Swiss Chronometer Testing Institute (COSC).

Mechanical watches are driven by a mechanical movement. There are two types of mechanical watches, those known as automatic, which are wound by the movement of the wrist, and those known as manual, which are wound solely by means of the crown.
Quartz watches are powered by a battery.