Delivery
Shipping Time:
Most orders are processed within an hour of credit card approval. If a band adjustment is needed please allow an additional 2-3 Business Days for the watch to be serviced. Orders placed after 12pm EST, may not ship until the following business day. Orders placed on Saturday and Sunday will be processed on the next business day. Orders placed on an official holiday will be processed on the following business day. Signature will be required for all orders.
Complimentary 2nd Day Express Shipping:
We want you to enjoy your item as soon as possible, therefore all orders will receive complimentary 2nd Day express shipping unless otherwise noted. Orders approved Monday through Friday by 12 PM Eastern Standard Time will have same day shipment. Orders approved after the aforementioned times will be processed the next business day.
Shipping Locations:
OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. For clients in Puerto Rico, please contact your local boutique. We are unable to ship to PO Boxes.
Return
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com/en-us/ by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. Returns are only applicable to orders made on www.omegawatches.com/en-us/. Returns are not accepted in the boutiques. Earrings are final sale and may not be returned or exchanged.
Any order that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.
To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.
We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return Your Package To:
Swatch Group (U.S) Inc.
C/O – Omega Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094
