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Frequently asked questions



  • You do not need to create a MY OMEGA account to place an order. You can make your purchase as a guest.
  • A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

  • The delivery time is 2-5 working days. An additional 3 working days are required in case of a request for adjustment of the watch bracelet.

  • Shipments are only possible within the national territory of the country where you place the order. For purchases made in the United States, please note that we do not deliver to P.O. Boxes.
  • You will receive an email with a tracking number as soon as your order is shipped.
  • Returns are accepted within 14 days of receipt of the order. The item must be returned in its original condition with its box and all the articles included in it. Refunds will be made in the same form as payment.
    To make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here.
    For more information, please see our delivery and returns policy.

  • You can pay by credit card: Visa, MasterCard, American Express and China Union Pay. Country-specific payment methods are detailed in the online shop.
  • Shipping is only possible within the national territory of the country where you place your order. Therefore, there are no additional taxes or charges.
  • Your credit card will be charged when your order is shipped.

  • All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

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