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Frequently asked questions

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E-commerce

  • You do not need to create a MY OMEGA account to place an order. You can make your purchase as a guest.
  • A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

  • All orders will be delivered to you within 2-3 working days. Deliveries to Australian regional addresses may take longer. Please allow additional processing time for orders placed on Australian public holidays. At this time, we do not ship on Saturdays and Sundays.

  • Please note that delivery is restricted to Australian addresses only. To purchase an OMEGA watch outside of Australia, please find your nearest boutique using our store locator.

    We are unable to ship to PO boxes, hotels or freight forwarding addresses.

  • You will receive an email with a tracking number as soon as your order is shipped.
  • Returns are accepted within 14 days of delivery for a refund of the purchase price, providing that the merchandise is in original condition and has not been damaged.
    To make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here.
    For more information, please see our delivery and returns policy.

  • The following methods of payment are available: VISA, MASTERCARD, AMEX, PAYPAL and ZIP.

  • Shipping is only possible within the national territory of the country where you place your order. Therefore, there are no additional taxes or charges.
  • Your credit card will be charged when your order is shipped.

  • All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

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