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Frequently asked questions



  • You do not need to create a MY OMEGA account to place an order. You may check out as a guest.

    Create a My OMEGA account to benefit from our exclusive services and keep up to date with our latest publications. With a MY OMEGA account, you may also add items to “My favorites” as well as view your order history.

    Sign up for an account HERE

  • A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

  • An estimated delivery date is provided prior to checkout. Most orders are processed within an hour of credit card approval. If a band adjustment is needed please allow an additional 2-3 business days for the watch to be serviced. Orders placed after 12pm EST, may not ship until the following business day. Orders placed on Saturday and Sunday will be processed on the next business day. Orders placed on an official holiday will be processed on the following business day. Signature will be required for all orders.

    We want you to enjoy your item as soon as possible; therefore, all orders will receive complimentary 2nd Day express shipping unless otherwise noted. Orders approved Monday through Friday by 12 PM Eastern Standard Time will have same-day shipment. Orders approved after the aforementioned times will be processed the next business day.

    Next Day shipping is available for $30.00.

  • At this time, we only ship within the United States. OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. For clients in Puerto Rico, please contact your local boutique. Please note that we are unable to ship to PO Boxes and hotels.

  • You will receive an email with a tracking number as soon as your order is shipped.
  • Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. Returns are only applicable to orders made on Returns are not accepted in the boutiques. Earrings are final sale and may not be returned or exchanged.

    Any order that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.

    To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.

    We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.

    Return Your Package To:

    Swatch Group (U.S) Inc.
    C/O – Omega Ecommerce Division
    55 Metro Way, Suite 1
    Secaucus , NJ 07094

  • The following methods of payment are available: Visa, Amex, Mastercard, Discover, Union Pay, PayPal, and Affirm.

    OMEGA processes payments via Datatrans.

  • Shipping is only possible within the national territory of the country where you place your order. Therefore, there are no additional taxes or charges.
  • Your credit card will be charged when your order is shipped.

  • All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

  • We do not offer exchanges. We recommend returning the original item and placing a new order for the desired item.
  • We offer Affirm, which allows payments over time with monthly installments. Payment options through Affirm are subject to an eligibility check, may not be available in all states. Options depend on your purchase amount, and a down payment may be required.


  • OMEGA boutiques are unable to process refunds on orders purchased from the OMEGA website.

  • On the product page of the item you are interested in, you may enter your email address in the NOTIFY ME section. After you sign up, you will receive an email notification once the item becomes available.
  • Yes, an adult signature is required for all orders. If you will not be available to sign for your package, please Contact Us or call 1-800-766-6342 to request to have your order held at a UPS hold location. The OMEGA team is available from 8am to 6pm EST, Monday to Friday.

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